亲爱的客户：

Dear Valued Customers,

为全面提升网络安全和客服服务体验，您持有的My CMA CGM China账户（下称“达飞中国账户”，www.cma-cgm.com.cn）将自2026年4月起升级登录方式，具体请见如下指引。

To comprehensively enhance the cyber security and customer service experience, your My CMA CGM China account (“CC China Account”, www.cma-cgm.com.cn ) will upgrade its login method as from April 2026. You may wish to refer to the following for details.

1. 登录方式升级 Upgrade of Login Method

自2026年4月起，您在登录达飞中国账户时，只需输入注册账户时所登记的邮箱地址（下称“注册邮箱”），系统即会自动发送一次性验证码（下称“OTP”）至您的注册邮箱。输入OTP后即可完成登录，每次OTP的有效时间为15分钟。

Starting from April 2026, you may log-in to your CC China Account by simply entering your email address filed during account registration (“registered email box”), then an one-time verification code (“OTP”) will be automatically sent to your registered email box. Log-in can be completed upon your input of the OTP, each of which will be valid for 15 minutes.

2. 账户使用建议 Recommendation for Account Use

• 请确保您的注册邮箱真实、有效且可正常接收邮件。我们强烈建议您及时检查“收件箱”和“垃圾邮件箱”，以免遗漏任何与OTP有关的邮件。

Please ensure that your registered email box is genuine, valid and can receive emails promptly. It is highly recommended that both "Inbox" and "Spam" folders of your registered email box are timely checked to avoid missing any OTP-related email.

• 若您的注册邮箱已停用，我们建议您尽快登录CMA CGM官方网站(www.cma-cgm.com)并在“账号管理”界面提交邮箱更新申请。

If your registered email box has been invalid, you are recommended to log-in to CMA CGM official website (www.cma-cgm.com) as soon as possible and to request to update your registered email box under the “Account Management” menu.

• 请妥善保管和使用您的达飞中国账户，切勿将账户信息披露给他人或与他人共用同一账户。

Please keep and use your CC China Account properly and refrain from disclosing your account information to any others or sharing same account among multiple users.

• 若因工作交接或团队协作需新增账户，可使用不同的有效邮箱分别进行注册。

If new accounts are needed due to work handover or team collaboration, different valid email boxes may be used to register separately.

• 同一家公司名下的不同账户可通过与公司绑定以实现数据共享与统一管理。

Accounts belonging to a same company may be linked under a same company code to facilitate data sharing and unified management.

3. 服务支持 Service Support

若您在账户注册过程中遇到任何问题，欢迎随时通过 ecustomersupport@cma-cgm.com联系我们的 ECOM 团队。

If you encounter any issue during account registration, please feel free to contact our ECOM team via ecustomersupport@cma-cgm.com

若您在账户登录过程中遇到任何问题，也可随时联系我们当地办公室的客服团队。

If you encounter any issue during account login, you may also contact our customer care team in local office.

感谢您对我们业务一如既往的支持。我们将继续为您竭诚服务。

Thank you for your support to our business as always. We will continue to provide you with our best possible services.

尊敬的客户：

Dear Valued Customers,

我们注意到，近期有客户收到来自CNcashcollector@cma-cgm.com以及cmashg@cma-cgm.com的邮件，该些邮件并非来自我司的真实邮件，而系外部人员基于钓鱼目的所发送。对此，我司已采取紧急措施，相关工作正在迅速推进中。

We noticed that our customers have recently received emails from CNcashcollector@cma-cgm.com and cmashg@cma-cgm.com that are not genuine and were sent by external parties for phishing purposes. We have taken emergency measures and related work is progressing rapidly.

我司特此温馨提醒，若您近期收到任何来自我司-特别是通过如上公共邮箱-的账单或催款等邮件，请切勿点击邮件所含任何附件或任何链接，谨防欺诈风险。若您对我司账单或催款邮件（包括但不限于账单金额、船名航次、费目及我司用于收款的银行账户信息等等）有任何疑问，可及时通过My CMA CGM China门户网站进行查询与核实，也欢迎随时通过已验证的日常联络电话联系我们。

We would like to inform you that in case you have received an email – which seems or appears coming from CMA CGM - providing you with invoice or demanding you for payment or checking files, using the above mentioned public mailbox, please do not click on any attachments or links contained in those emails to avoid risk of fraud. If you have any doubts towards our email regarding invoice or demanding for payment (including but not limited to invoiced amount, vessel/voyage details, charge items, or bank details we use for payment collection), you may verify them at any time through the My CMA CGM China portal. You are also welcome to contact us at any time via our verified routine contact numbers.

感谢您对我司业务一如既往的支持与配合！

Thanks to your continuous support and corporation to our business.

尊敬的客户，

春节快乐！

长假期间，我司将继续支持即时在线开票，美元在线支付和即时到账确认。

您可以在账单中心或发票中心选择所需要支付的

1. 美元账单，通过“荣易通 美元/人民币支付”；也可登录中国银行网银，通过航运直通车功能选择您所需要支付的发票，完成美元自助付款。
2. 人民币账单，通过“网银人民币支付”或 “荣易通 美元/人民币支付”，完成人民币自助支付。

相关款项到达我司银行账户后15分钟内，系统将自动确认付款状态。

您可在提单项下所有账单付款状态更新后，向客服部门申请提单或货物放行。

提醒：节假日期间(含周六周日)，美元到账受中国人民银行国际结算系统影响，仅支持中国银行间交易。即付款银行是中国银行，收款银行也是中国银行。

达飞中国各分公司的中国银行账户已在发票备注中提供。